Return, Refund and Order Cancellation Policy

At BB4D—Best Before, Better Deals—we want you to shop with confidence.

This policy explains how we handle damaged, faulty, incorrect or misdescribed products, change-of-mind requests, order cancellations and refunds.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law or any other consumer protection law that applies to your purchase.

Best-before products

BB4D sells discounted groceries that may be:

• approaching or past their best-before date;
• surplus or excess stock;
• discontinued lines;
• presented in superseded or changed packaging; or
• discounted because of minor external packaging imperfections.

Relevant product information, including the best-before date or date status where applicable, will be displayed on the product page.

A disclosed best-before date, packaging change or minor cosmetic packaging imperfection is not, by itself, evidence that a product is faulty or misdescribed.

Best-before dates primarily relate to quality. Products may still be legally sold after their best-before date when they remain fit for human consumption.

BB4D does not sell food after its use-by date.

Your Australian Consumer Law rights continue to apply if a product is unsafe, unfit for consumption, materially different from its description or otherwise fails to meet a consumer guarantee.

Change-of-mind returns

BB4D does not generally accept returns, exchanges or refunds for food and grocery products when you simply change your mind.

This includes situations where you:

• ordered the wrong product, flavour, size or quantity;
• no longer want or need the product;
• found the product cheaper elsewhere;
• do not like the taste or texture;
• did not read information clearly displayed on the product page; or
• purchased a product with a clearly disclosed approaching or past best-before date.

Because food products may be affected by storage conditions, temperature, contamination or tampering after delivery, we cannot ordinarily accept them back for resale.

This change-of-mind restriction does not affect your rights when a product is faulty, damaged, unsafe, incorrect or materially different from its description.

Non-food products

If BB4D sells an eligible non-food product, you may request a change-of-mind return within 30 days of receiving it, unless the product page states that it is non-returnable.

To qualify, the product must be:

• unused, unopened and in its original condition;
• returned with its original packaging, labels, accessories and documentation;
• accompanied by proof of purchase; and
• approved by BB4D before being returned.

Customers are responsible for return postage and replacement-delivery costs for approved change-of-mind returns. Original delivery charges are not refundable unless required by law.

Damaged, faulty, unsafe, incorrect or misdescribed products

Please contact BB4D as soon as possible if your order contains a product that is:

• damaged during delivery;
• leaking, swollen, contaminated or improperly sealed;
• unsafe or unfit for consumption;
• different from the product ordered;
• materially different from its description;
• missing from your order; or
• otherwise faulty.

For major problems, you may be entitled to choose a replacement or refund under the Australian Consumer Law. The appropriate remedy for a minor problem will depend on the circumstances and applicable law.

Please do not consume a product if you reasonably believe it may be unsafe. Retain the product and packaging where it is safe to do so until BB4D provides instructions.

Reporting a problem

Contact us at:

Email: BB4D@gmail.com

Please provide:

• your order number;
• your full name;
• the email address used at checkout;
• the name of the affected product;
• a description of the problem; and
• clear photographs of the product, packaging, best-before or use-by information, batch details and shipping carton where reasonably possible.

Photographs help us assess problems quickly, but requesting photographs does not limit your rights under applicable consumer law.

We recommend contacting us within seven days of delivery for damaged, missing or incorrect products so we can investigate promptly. This recommended timeframe does not replace or limit any rights you may have under the Australian Consumer Law.

Please contact us before returning any product. Grocery products should not be posted back unless BB4D specifically instructs you to do so.

Return postage

If BB4D confirms that a returned product has a problem covered by the Australian Consumer Law, we will reimburse reasonable return-postage costs where required.

Please retain your postage receipt.

If an inspection finds that the product does not have a covered problem, you may be responsible for collection, inspection or return costs. We will provide a reasonable estimate of any such costs before arranging collection where required.

Exchanges

Exchanges are subject to product availability.

Because BB4D sells limited and changing surplus stock, the same product may no longer be available. If an eligible replacement is unavailable, we may offer:

• a refund to the original payment method;
• store credit, if you agree; or
• a suitable alternative product, if you agree.

Your legal right to a refund will not be replaced with store credit without your agreement.

Refund processing

Once a refund is approved, BB4D will issue it to the original payment method within seven business days.

Your bank, card provider, PayPal, Afterpay, Shop Pay or other payment provider may require additional time to display the refund.

Where a product has a major problem, the refund will include the amount required under the Australian Consumer Law. Delivery charges will be refunded where required by law.

Non-returnable products

Unless required by law, BB4D does not accept change-of-mind returns for:

• food, beverages and grocery products;
• opened or partially consumed products;
• products with broken or removed seals;
• refrigerated, frozen or temperature-sensitive products;
• clearance or final-sale products;
• gift cards;
• hygiene-sensitive products once opened;
• products damaged by incorrect handling or storage after delivery; or
• products identified as non-returnable on the product page.

These exclusions do not apply when a customer is entitled to a remedy under the Australian Consumer Law.

Order cancellations

If you need to cancel or amend an order, contact BB4D as soon as possible.

We cannot guarantee that an order can be cancelled or changed once it has entered processing, packing or dispatch.

If we approve a cancellation before dispatch, the refund will be issued to the original payment method. If the order has already been dispatched, the standard return rules in this policy will apply.

BB4D may cancel an order if:

• a product is unavailable;
• an incorrect price or product description was published;
• we cannot deliver to the supplied address;
• the order is suspected to be fraudulent; or
• fulfilment is prevented by circumstances outside our reasonable control.

If BB4D cancels an order, we will refund the affected amount to the original payment method.

International orders

Unless stated otherwise at checkout, the following conditions apply to international orders.

Food and grocery products cannot be returned for change of mind.

For an eligible non-food change-of-mind return, you must contact BB4D within 30 days of delivery. The product must be unused, unopened and in its original condition.

Customers are responsible for:

• international return postage;
• tracking and proof of postage;
• customs forms and return documentation;
• duties, taxes, tariffs and customs-clearance charges; and
• delivery costs for a change-of-mind exchange.

Original international delivery charges, import duties, taxes, tariffs and customs charges are not refundable unless required by law or collected by BB4D and eligible to be refunded.

Do not return an international order until BB4D has approved the return and provided instructions. BB4D is not responsible for returns that are lost, delayed, refused by customs or sent to an incorrect address because the supplied instructions or documentation were not followed.

If an international order is faulty, damaged, unsafe, incorrect or misdescribed, contact us with your order details and photographs. We will provide an appropriate remedy in accordance with the consumer protection laws applicable to the transaction.

Proof of purchase

BB4D may request reasonable proof of purchase before providing a remedy. This may include:

• your order confirmation;
• your order number;
• a payment record; or
• another document demonstrating that the product was purchased from BB4D.

Consumer rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

This policy operates in addition to those guarantees. No provision of this policy is intended to exclude, restrict or modify a right or remedy that cannot legally be excluded.

Last updated: 1 September 2026

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