Shipping policy

BB4D Shipping and Delivery Policy

Thank you for shopping with BB4D—Best Before, Better Deals.

This policy explains where we deliver, how quickly orders are dispatched, estimated delivery timeframes, shipping charges, tracking and international delivery requirements.

Delivery estimates begin after an order has been dispatched. They are provided as a guide and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by the destination, selected service, carrier delays, peak periods, public holidays, severe weather, natural disasters, customs processing and circumstances outside our reasonable control.

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Australian Shipping

Where we deliver

BB4D delivers throughout Australia to the destinations available at checkout.

Delivery may be available to:

  • residential addresses;
  • business addresses;
  • eligible PO boxes; and
  • eligible Parcel Lockers.

Some products or larger orders may not be suitable for delivery to PO boxes or Parcel Lockers.

Delivery information

Please provide a complete and accurate delivery address, email address and telephone number when placing your order.

Before completing checkout, please check:

  • the recipient’s full name;
  • the street address and unit number, where applicable;
  • the suburb, state and postcode;
  • the email address; and
  • the contact telephone number.

Incorrect or incomplete information may result in delays, additional delivery charges or the parcel being returned to BB4D.

Please contact us immediately if you discover an error. We cannot guarantee that an address can be changed after an order has entered processing or dispatch.

Order processing and dispatch

Orders are normally processed and dispatched within 2–3 business days after payment has been received and the order has been confirmed.

Business days are Monday to Friday, excluding Victorian and national public holidays.

Dispatch may take longer during:

  • sales and promotional periods;
  • public holidays;
  • periods of unusually high demand;
  • stocktaking;
  • severe weather or emergencies; or
  • circumstances outside our reasonable control.

If a significant delay affects your order, we will make reasonable efforts to contact you.

Australian delivery services

Our preferred delivery partner is Australia Post. Other carriers may be used where appropriate for the destination, parcel size or type of order.

Available services will be displayed at checkout and may include:

Standard Parcel Post

Standard delivery is suitable for customers who do not require an urgent delivery.

As a general Australia Post guide:

  • same-state deliveries usually take approximately 2–4 business days; and
  • interstate deliveries usually take approximately 3–6 business days.

Express Post

Express Post is the faster delivery option.

As a general Australia Post guide:

  • same-state deliveries usually take approximately 1–2 or more business days; and
  • interstate deliveries usually take approximately 1–3 or more business days.

Next-business-day delivery is only available between eligible postcodes within the Australia Post Express Post network and where all applicable service conditions are met.

Express Post speeds up delivery after dispatch. It does not reduce BB4D’s order-processing time.

Regional and remote deliveries

Orders sent to regional, rural, remote or difficult-to-access locations may take longer than the general delivery estimates.

Carrier schedules, transport availability and local conditions may affect delivery times.

The delivery estimate displayed at checkout or provided by the carrier should be treated as a guide only.

Shipping charges

Shipping charges are calculated at checkout and may be based on:

  • the delivery destination;
  • the selected shipping service;
  • the combined weight of the order;
  • the size or cubic volume of the parcel;
  • the number of parcels required;
  • carrier rates; and
  • applicable fuel, remote-area or handling surcharges.

The final shipping charge will be displayed before you complete your purchase.

Any free-delivery promotion will be subject to its stated conditions, including minimum-order values, eligible destinations and excluded products.

Tracking your order

When tracking is available, we will send a shipping-confirmation email containing your tracking number after your order has been dispatched.

Tracking information may take several hours to appear in the carrier’s system.

You can follow the delivery through the carrier’s website or tracking service.

Please ensure that the email address and telephone number entered at checkout are correct so that you can receive delivery notifications.

Authority to leave and unattended deliveries

Where the carrier offers authority-to-leave or safe-drop delivery, the parcel may be left at the address in accordance with the customer’s instructions and the carrier’s delivery policies.

Please select a secure delivery location protected from rain, heat, animals and public access.

If the driver determines that the location is unsuitable, the parcel may be taken to a post office, collection point or carrier depot.

Any delivery instruction is a request and cannot always be guaranteed.

Missed deliveries and collection points

If nobody is available to receive the parcel, the carrier may:

  • leave it in a safe location;
  • take it to a local post office or collection point;
  • arrange another delivery attempt; or
  • return it to BB4D.

Customers are responsible for monitoring tracking information and collecting parcels within the carrier’s specified collection period.

Incorrect addresses, uncollected parcels and returned orders

If a parcel is returned because of:

  • an incorrect or incomplete address;
  • failure to collect it;
  • refusal of delivery; or
  • unsuccessful delivery attempts,

we will contact you after the parcel has been returned to us.

Subject to applicable law, you may be required to pay the cost of resending the order. If a refund is approved, actual original and return-delivery costs may be deducted where legally permitted.

Food and grocery products cannot always be resent or refunded after an unsuccessful delivery because their condition and storage history may no longer be verifiable.

Delayed or missing parcels

If tracking has not updated or your parcel has not arrived within the expected period, please:

  1. check the tracking information;
  2. look for a delivery card or safe-drop location;
  3. check with other household members, reception staff or neighbours; and
  4. contact BB4D if the parcel still cannot be located.

We may need to lodge an investigation with the carrier before providing a resolution.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

Damaged deliveries

Please inspect your order promptly after delivery.

If a product arrives damaged, leaking, unsealed or otherwise compromised, contact BB4D as soon as possible and provide:

  • your order number;
  • a description of the problem;
  • photographs of the shipping carton;
  • photographs of the affected product and packaging; and
  • photographs of the delivery label where reasonably possible.

Do not consume any product that you reasonably believe may be unsafe.

Keep the product, packaging and shipping carton until we provide further instructions, unless doing so would be unsafe.

Please refer to our Return and Refund Policy for further information.

Australian shipping restrictions

We may be unable to deliver an order using a particular service because of:

  • parcel size or weight;
  • carrier restrictions;
  • the delivery destination;
  • PO box or Parcel Locker limitations;
  • safety requirements;
  • service suspensions; or
  • the type of product ordered.

If we cannot dispatch your order using the selected service, we will contact you to discuss an alternative service or provide an appropriate refund.

International Shipping

International destinations

BB4D delivers to selected international countries and regions displayed at checkout.

International availability depends on:

  • Shopify Markets settings;
  • carrier availability;
  • Australia Post international services;
  • destination-country import requirements;
  • customs and biosecurity restrictions;
  • sanctions or trade restrictions; and
  • local delivery conditions.

If a country or region is unavailable at checkout, BB4D does not currently deliver to that destination.

International product restrictions

Food-importation requirements vary significantly between countries.

Some products may be restricted or prohibited because of their:

  • ingredients;
  • country of manufacture;
  • best-before status;
  • dairy, meat, egg, seed or plant content;
  • packaging;
  • weight or size; or
  • destination-country labelling and registration requirements.

The ability to select a destination at checkout does not guarantee that every product can legally be imported into that country.

Customers are responsible for checking applicable import, customs and biosecurity requirements before ordering. BB4D may also review orders before dispatch and may remove or cancel products that cannot reasonably be shipped.

If we identify a restriction before dispatch, we will contact you and refund any product that cannot be supplied.

BB4D does not knowingly ship products where doing so would breach applicable Australian export laws or known destination-country restrictions.

International dispatch

International orders are normally processed and dispatched within 2–3 business days after payment has been received and the order has been confirmed.

Additional processing time may be required to review customs declarations, food restrictions, carrier requirements or destination information.

Business days are Monday to Friday, excluding Victorian and national public holidays.

International delivery services

Our preferred international carrier is Australia Post International.

Available services will be shown at checkout and may include:

  • International Standard; and
  • International Express.

Available services vary by destination.

After the parcel reaches the destination country, customs authorities and a local postal or delivery partner may complete clearance and final delivery.

Estimated international delivery times

International delivery times depend on the destination, selected service, customs processing and local delivery conditions.

As a general guide only:

Destination Estimated delivery after dispatch
New Zealand 3–8+ business days
Asia, including Singapore, Hong Kong and Japan 3–10+ business days
United States and Canada 6–12+ business days
United Kingdom and Europe 8–12+ business days
Other international destinations 10+ business days

These estimates do not include BB4D’s order-processing time or time spent in customs.

The delivery estimate displayed at checkout or provided through Australia Post should be treated as the most relevant estimate for your destination.

International shipping charges

International shipping charges are calculated at checkout and may be based on:

  • the destination country;
  • the selected service;
  • the parcel’s weight;
  • the parcel’s cubic volume;
  • the number of parcels required;
  • carrier charges; and
  • applicable international or remote-area surcharges.

The final shipping charge will be displayed before you complete your purchase.

Customs duties, taxes and import charges

International orders may be subject to:

  • customs duties;
  • import taxes;
  • VAT or GST;
  • tariffs;
  • biosecurity inspection charges;
  • customs-clearance fees; or
  • charges imposed by the destination country or local carrier.

Unless expressly stated at checkout, these charges are not included in the product price or BB4D’s shipping charge. They are the customer’s responsibility.

BB4D does not control these charges and cannot guarantee their amount.

Customs authorities may require the recipient to provide identification, tax details, permits or other information before releasing a parcel.

Customs delays

International parcels may be delayed while undergoing customs, security or biosecurity checks.

Customs processing times are outside BB4D’s direct control and are not included in carrier delivery estimates.

We cannot guarantee clearance or delivery by a particular date.

Refused, abandoned or returned international parcels

If an international parcel is refused, abandoned, unclaimed or returned because of:

  • unpaid duties, taxes or customs charges;
  • an incorrect or incomplete address;
  • failure to collect the parcel;
  • failure to provide requested customs documentation;
  • import restrictions; or
  • refusal by the recipient,

any refund will be considered after the parcel has been returned to BB4D and inspected.

Subject to applicable consumer law, the refund may exclude:

  • original shipping charges;
  • return shipping charges;
  • customs or carrier fees charged to BB4D; and
  • products that cannot safely or legally be returned to stock.

Food products may not be refundable when their storage, handling or condition cannot be verified after an international return.

This does not limit your rights where BB4D supplied an incorrect, faulty, unsafe or materially misdescribed product.

International tracking

When tracking is available, a shipping-confirmation email containing the tracking number will be sent after dispatch.

Tracking frequency and detail vary by country and local delivery partner. Some carriers may not provide further tracking scans after the parcel leaves Australia.

International delivery restrictions

We may be unable to deliver to certain:

  • countries or territories;
  • PO boxes;
  • military addresses;
  • hotels or temporary accommodation;
  • remote locations;
  • destinations affected by sanctions;
  • destinations affected by carrier suspensions; or
  • locations experiencing significant delivery disruption.

If we determine before dispatch that an order cannot be delivered, we will contact you and provide an appropriate refund.

Contact BB4D

For shipping questions, delivery problems or address corrections, please contact:

Business: AJC Corporation Pty Ltd trading as BB4D
ABN: 54 785 967 794
Website: www.bb4d.com.au
Email: bb4d@gmail.com

Please include your order number when contacting us.

Last updated: 1 September 2026

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